Integrations

Businesses today require sharing of applications and data transfer among various electronic and communications systems. Computer Telephony Integration (CTI) plays an important role by combining and coordinating interactions on a telephone and a computer. It helps provide on-screen dialing and automatic call distribution, and displays calling line information on the user’s monitor.

ASC has developed integrated solutions for recording VoIP and traditional telephony by embedding its technology in partner products and services.

• Recording Interface Applications (RIA) Provide Optimal Links between PBX and Communications Recorder
  ASC's new product line of Recording Interface Applications (RIA) enhances the successful ASC CTI software. It offers a wide range of connections to the world‘s leading PBXs and their vendor-specific protocols. RIA tags audio data with additional call information and thus enhances fast and efficient searching for archived calls. RIA enables free seating in contact centers as well as the recording of telephone numbers and other additional call information.
• Application Programmer Interface (API) for System-wide Data Transfer: ASC's solutions provide very powerful and flexible interfaces (APIs) for system-wide data transfer and cross-linking. For example call data, such as „incident number“ or „account number“, may be captured from a third party application running on a Windows desktop and stored with the voice file to provide quick retrieval in emergency situations, as well as for quality purposes.