ASC offers communications recording and quality monitoring solutions for Genesys environments.

ASC´s integrated communications recording solution is specially designed for the Genesys T-Server.

• The integrated solution for Genesys works with ASC‘s recording systems, MARATHON EVOLUTION and MARATHON EVOLUTION XXL. It provides the perfect solution for bulk or selective recording in contact centers.
• The flexible recording interface of ASC‘s recording suite allows analysis of customerspecific information, referred to as Genesys Attached Data. This data can be used to define individual recording rules, support an efficient evaluation process or enhance existing Genesys applications with additional features such as manual control of the recording and call-index information.
• Fast and efficient search and replay: Choose INSTANTplay or INSTANT WEBplay primarily for immediate retrieval of the most recent call. POWERplay or WEBplay excel with flexible search criteria and other advanced functions.
• ASC´s quality monitoring software,
  INSPIRATIONpro, lets contact centers evaluate and analyze all customer interactions such as phone calls or screen activity. The analysis of Genesys Attached Data supports an efficient evaluation process by INSPIRATIONpro.