INSPIRATIONpro

Quality Monitoring for the 21st Century

• Easy integration: This powerful software application uses an open architecture that may be integrated smoothly into any organization's IT infrastructure. It avoids duplication of existing capabilities through modular construction.
• Bulk or selective recording: Combined with ASC's recording solutions, MARATHON EVOLUTION or EVOip, and supported by Computer Telephony Integration (CTI), the advanced architecture of INSPIRATIONpro may be used to fully record all activities or selectively record specific calls or agents by using the advanced record planner.CTI, Automatic Call Distribution (ACD) or other applications like CRM or workforce management deliver additional call information to be used with INSPIRATIONpro. The solution provides a variety of connection possibilities for VoIP and TDM.

More Highlights:

• Easy reporting: Select among pre-defined report templates or customize your own. Configure report creation and distribution according to your specific needs.
• Customer feedback modules: Let customers evaluate the agent’s performance immediately by phone. Compare the results of the customer survey with supervisor ratings.
• E-coaching: Help agents in real time during calls with difficult customers. Respond to requests for immediate advice via a chat session, or take direct control of the agent’s computer!
• Bookmarking: Delineate and extract sections of agent calls for training sessions. Add commentary to selected interaction and email to other agents. Include audio in written reports.
• Brilliant screen capture solution: Record calls and agent screen activities for evaluation and analysis. Use ASC's screen capture solution for excellent quality with a minimum of traffic load on the network and low data volume.