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| Products & Solutions>Quality Monitoring> INSPIRATIONcompact |
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INSPIRATIONcompact |
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All-in-one: Integrated Quality Monitoring
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Integrated Quality Monitoring includes
the quality monitoring solution,
INSPIRATIONcompact, and provides traditional,
hybrid or pure IP voice recording on
MARATHON EVOlite.
It is attractively
priced for smaller businesses and is easy
to use and maintain. This lets small and
medium-sized contact centers improve
customer satisfaction by systematic evaluation
of their communications.
Receive hardware and software in
the same package and benefit from
ASC‘s longstanding experience in the development
of professional recording and
quality management systems.
An all-in-one solution, integrated quality
monitoring is easy to install and integrate
with your existing IT infrastructure. |
Highlights:
- Records analog or digital extensions and VoIP calls
- Free-seating for agents
- Color-coded modules and simple navigation
for a fast and intuitive workflow
- Customized evaluation and report templates
- Browser-based design for access via the
Internet / Intranets
- Synchronized recording and replay of calls
and screen content at the agent's workstation
- Flexible and powerful scheduling of quality
monitoring and recording sessions
- Creation of “best/worst practice“ examples
by trainers or supervisors
- Bookmarking and remark integration in recorded
calls
- Extensive standard reports, based on
Crystal Reports technology
Upgrade: INSPIRATIONcompact has convinced you,
and you want more?
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INSPIRATIONcompact may be conveniently
upgraded into the highend
quality monitoring solution,
INSPIRATIONpro. The same user interface and all stored data
are available after the upgrade.
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