Quality monitoring for call and contact centers

Customers & Markets> Contact Center Solutions

Contact Center Solutions:

INSPIRATIONpro: The high-end quality monitoring solution

INSPIRATIONcompact: All-in-one: Communications recording and quality monitoring in one system for small and medium-sized contact centers.

MARATHON EVOLUTION XXL: High-end version for high requirements, Linux-based communications recording solution, for single and multi-sites

MARATHON EVOLUTION: Universal solution, high scaleablility and modular architecture, Linux-based communications recording solution for single and multi-sites

MARATHON EVOlite: Traditional,
hybrid or pure IP voice recording on MARATHON EVOlite integrated with quality monitoring INSPIRATIONcompact for small and medium-sized contact centers.

ASC VoIP Recording: entirely software based VoIP Recording, may be integrated in the communications recorder for hybrid recording

Contact Centers

Keeping your Customers, Customers

Contact centers and their customers face unique situations. Contact centers want to beat the competition, increase efficiency with information technology and reduce overall costs.
Customers expect superior service by well-trained and motivated agents.

Both contact centers and customers expect the quality of service to improve over time. This may be quickly achieved by using INSPIRATION from ASC.

Everyone will benefit from improved quality control: Trainers and supervisors will achieve better results by targeted communications in a more flexible environment.
Agents will be motivated by more effective training and better instruction.
Companies will increase the value of their contact centers, reduce costs by more effective quality management and achieve greater customer satisfaction through improved training.

Last but not least, the customers will get better advice.

Performance Tracking and Quality Monitoring: The evaluation and scoring capabilities of INSPIRATION allow supervisors to assess agent performance, competency level and identify individual training needs.
Selective Recording: Continuously recording all telephone lines may not be necessary for training and quality monitoring purposes. INSPIRATION lets you choose what and when to record based on your own criteria.
Fast easy access: Calls that can be searched based on various criteria result in quick and easy replay of conversations and rapid replies to customer inquiries.
Scalability: Is your contact center growing? MARATHON provides for expanded channel capacity and powerful networking capability that can handle the demanding needs of a growing contact center.
Voice and Screen Capture: No information will be lost: ASC's comprehensive multimedia solution records calls as well as the agent's screen activities.