VoIP Recording

IP and Hybrid Recording in the Same System

The growth of Voice-over-IP (VoIP) transmissions represents one of the most important trends in the communications industry today. As confirmed by recent surveys, organizations of all sizes and types are either investigating or implementing VoIP technology. This comes as no surprise, given the benefits delivered by the convergence of voice and data infrastructures.

For new operations, adopting IP telephony is a very straightforward process. However, companies must consider their investment in existing infrastructure, and plan a transition with traditional and IP technologies coexisting. ASC’s solutions fulfill these requirements by allowing both pure IP and hybrid recording for TDM and IP phones in the same system.

• ASC’s VoIP recording solution with EVOip is entirely software based without any need for proprietary hardware and may be installed on an “off-the-shelf“ server provided by the customer. The calls are recorded directly from the IP network, saved on a hard disk and archived, if necessary.
• Specific integrated solutions for EVOip are available for major IP vendors.
• EVOip is available for both Windows and Linux operating systems.
• ASC’s VoIP recording solution comprises EVOip and EVOip active as passive and active components.
• EVOip, a passive VoIP recording solution, monitors the audio packets on the LAN. It may be used in nearly every customer environment and supports virtually all IP vendors. Additionally, it may be adjusted for the most popular VoIP products to record call details such as phone number, date, agent name, etc.
• EVOip active may be compared to an additional IP phone or a third party in a conference call. It supports the common protocols H.323 and SIP.
• EVOip fully integrates with any of the latest ASC communications recording and quality monitoring applications, MARATHON EVOLUTION XXL, MARATHON EVOLUTION, MARATHON EVOlite and INSPIRATION enabling any existing ASC customer to introduce VoIP Recording capabilities into their environment.
• Fast and efficient search and replay: Select an application based on your company’s requirements. Choose INSTANTplay or INSTANT WEBplay primarily for immediate retrieval of the most recent call. POWERplay or WEBplay excel with flexible search criteria and other advanced functions.