Case Studies

Read Case Studies from Various Markets:

• Contact Centers
  
  ASC Improves Customer Service for Michelin
  ASC telecom AG has improved customer service at Michelin Tire Company’s German-speaking contact center by updating the high-tech products MARATHON EVOLUTION and INSPIRATIONpro to optimise customer communications.
  
  Recording and Quality Monitoring Solutions Provide Passenger Service at RATP Contact Centers
  ASC installed MARATHON EVOLUTION and INSPIRATIONpro at the Public Transportation of Paris (Regie Autonome des Transports Parisiens (RATP)).
  
  Basis Bay, Malaysia: VoIP Recording with EVOip for Windows at ISL Services
  ISL Services, a member of the Basis Bay Group, is Malaysia’s first ISO-certified, business continuity and disaster recovery provider that protects its clients’ businesses from permanent damage.
• Financial Institutions
  
  ASC Improves Voice Trading Services of Saudi Financial Institution
  Bank AlJazira, one of the fastest-growing financial institutions in Saudi Arabia, verifies its share trading with MARATHON EVOLUTION, ASC’s highend call recording solution.
  
  Better Service for Bank Customers in Poland
  BPH PBK S.A., the largest Polish bank, has implemented ASC's recording solution in their outsourced contact center at CBB to improve service quality to their customers.
  
  Secure Trade in Business via Telephone Voice Recording
  The Sparkasse Fürstenfeldbruck, Germany installed a modern call centre which is equipped with voice recording technology by ASC telecom.
• Insurance Institution
  
  ASC Voice over IP Recording at the TelefonService Provider Flexitel
  The telephone service provider Flexitel TelefonService GmbH, Berlin, is a specialist for insurance issues.
• Public Safety and Transport
  
  Communications Recording Solution for European Space Agency
  ASC installed a MARATHON EVOLUTION communications recording solution at the European Space Operations Centre (ESOC), the control center of the European Space Agency (ESA).
  
  Communications monitoring at State Police
  An indispensable aid with the pursuit of criminals and public enemies is the monitoring of phone communications.
  
  ASC Keeps London's Black Cabs Running
  Dial-a-Cab, the largest black cab co-operative operating in central London, continues to lead the field in applying technology to achieve service excellence.
• Air Traffic Control
  
  Aviation Recording for Airports in Argentina
  ASC is about to install its aviation recording solutions to three airports in Argentina. ASC will install its primary communications recording system, MARATHON EVOLUTION, for the Administracion Aeronautica Argentina.
  
  ASC Solution to Record Air Traffic Communication at Khartoum International Airport
  The Civil Aviation Authority (C.A.A.) in Sudan records the communications between the tower and the aircrafts as well as incoming threat calls with ASC´s communications recording solution for many years now.