SCREENscan initiates recording automatically when an agent presses any previously defined function, or when a particular error message, screen pop or application appears on the desktop.

The product may be installed easily through a user-friendly configuration wizard without sophisticated integration with CTI or other data interfaces. This feature results in a tremendous cost savings by avoiding professional setup charges.

SCREENscan may be used to record any type of customer interaction such as traditional voice, VoIP or email.

Application Data Integration, a powerful software solution, enables the tagging of relevant calls with additional information as well as starting and stopping the recorder upon command.

ADI may be configured in three main modes:
Threat call recording, selective recording with start/stop function or support for free seating environments in contact centers through the tagging of calls with the agent's Windows login name.

An external Start / Stop API enables third-party applications to turn the recorder on and off and to tag calls in the MARATHON EVOLUTION database with additional data.

The Search & Replay API allows integration with other search-and-replay software clients or existing customer applications.